Fiji Airways unveils 'Travel Ready' programme to prepare for service resumption

16 June, 2020

Fiji Airways outlined (16-Jun-2020) details of its 'Travel Ready' plan for a resumption of services once border restrictions ease and travel demand returns. Fiji Airways created a role of onboard medically qualified 'Customer Wellness Champions' to maintain wellbeing, customer medical safety and promote wellness through service interactions between passengers and crew on the Fiji Airways international network. Key details include:

  • Before services:
    • Passengers holding credits may use them for bookings up to 31-Dec-2021 and Fiji Airways sales offices will have socially distanced seats with entry limits;
    • Customers are advised to familiarise themselves with up to date entry requirements on their destination, and are strongly advised to not travel if they are feeling unwell on the day of travel, Unwell passengers may be denied boarding;
    • All Fiji Airways and Fiji Link aircraft are to undergo enhanced deep cleaning daily;
  • At the airport:
    • Enhanced health screenings with temperature checks, social distancing at counters with hand sanitiser available for use and amended boarding process. All bags will be sanitised before being loaded on the aircraft;
  • Onboard:
    • HEPA Filters on board aircraft with lavatory sanitation increased. Magazines and newspapers will not be available onboard;
    • Business class customers will receive three meals on a single tray, whereas economy passengers will be delivered an eco-friendly 'Food for Thought' simplified meal service;
    • Business Class amenity kits will include face masks, hand gloves and hygiene packs.
    • Cabin crew and pilots will be trained specifically for operations in a coronavirus travel world, including handling of medical issues onboard.

Face masks will be mandatory for travel for both Fiji Airways and Fiji Link customers once international flights recommence, and guests are advised to have these prior to arriving at the airport for the issuance of boarding passes. All customers must keep their masks on wherever practical throughout their journey, except small children and those unable to do so. All customer facing staff will wear personal protective equipment. [more - original PR]