Egencia’s new MD for Australia & New Zealand talks customer service and technology

Meet the newly appointed Egencia MD for Australia & New Zealand Teresa Matheson. A few months into the new role, Teresa is leading the organisation to new heights, thanks to a passion for customer service and technology.

“This has been an amazing journey so far with Egencia,” says Ms Matheson. “The key things that I really love about this industry is the level of technology and the pace of how quickly it’s moving.”

We recently caught up with Teresa to discuss the first few months as MD, trends in corporate travel, as well some of the challenges facing the industry.

“Technology’s about simplifying the overall process, that’s what technology does.”

Watch our interview below and hear more about technology trends and how Egencia is assisting customers book within policy: