Deutsche Lufthansa AG to test prototype ‘intelligent solutions’ for inflight experience on A380

    Deutsche Lufthansa AG announced (08-Jan-2018) plans to test prototype “intelligent solutions for the flight experience” on A380 aircraft on Frankfurt-Houston service, developed by the Telekom Fashion Fusion and Lufthansa FlyingLab concept. Solutions to be trialled include:

    • Use of a chatbot, accessible via common messenger apps, to “classify passengers’ needs, structure them according to their urgency and control the corresponding service processes”;
    • The ‘Smart Chair’ concept study, aimed at personalising the inflight experience;
    • Potential use of smart glasses. [more – original PR]