Delta Air Lines: Passengers prepared to pay extra for quality service

    Delta Air Lines GM Australia/New Zealand & Virgin Australia Clare Wheatley, speaking at the CAPA Canberra Aviation & Corporate Travel Summit, stated (23-Mar-2018) “customers are prepared to pay a little bit extra for us”, in reference to the carriers’ premium products. Commenting on both Delta and Virgin’s premium products, Ms Wheatley added: “As two very different airlines we are both very service focused… We are both offer a forward facing business class product and offer a very similar service”.