CHECK IN! – latest hotel highlights from across the globe

The Blue Swan Daily brings you the first of this week’s round up of some of the latest accommodation news from across the globe.

  • NH Hotels sees revenues fall by one fifth in 1Q2020 having seen an almost double-digit rise across the first two months of the year
  • IHG reveals new cleaning protocols and service standards with a ‘Clean Promise’ to guests
  • Technology may provide a keyless, handsfree solution for opening hotel doors, but there is still a solution for those using key cards
  • Data metrics – latest performance insights from STR
  • News briefs – bitesize updates of latest industry news and developments

NH Hotels sees revenues fall by one fifth in 1Q2020 having seen an almost double-digit rise across the first two months of the year

As a result of the unprecedented scenario that has forced the temporary closure of hotels in all geographies since Mar-2020, NH Hotels Group says revenues in 1Q2020 decreased by -20.8% to EUR279.4 million, thus interrupting the growth trend of the first two months of the year where it grew by +8%. The distancing measures and isolation practices around the world and particularly in Europe, which continues in the second quarter, has led the company to temporarily close nearly 95% of its hotels. Since the beginning of May, the Group has reopened its sales channels and reservation systems, and is planning a progressive reopening of hotels in the main cities, initially concentrating the demand of each destination in those establishments that allow for the optimisation of resources and profitability. The first to gradually reactivate hotel activity has been its Northern Europe business unit, which expects to have around 30 operational hotels throughout this month, Southern Europe will see its first openings between the end of this month and the beginning of June, with the Americas business unit then following.


IHG reveals new cleaning protocols and service standards with a ‘Clean Promise’ to guests

As the world adjusts to new travel norms and expectations, InterContinental Hotels Group (IHG) has outlined plans to enhance the experience for its hotel guests around the world, redefining its cleanliness offer and supporting guests’ personal wellbeing throughout their stay. IHG is introducing new cleaning protocols, service standards and partners, and launching a ‘Clean Promise’ to give guests confidence as they re-establish travel norms. Using new, science-led protocols and service measures, partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey, and launching a global IHG Clean Promise, the strengthened measures will give guests greater confidence and hotel teams the protection needed, says the Group. Rolling out globally from 01-Jun-2020 IHG says its ‘Clean Promise’ means guests can be “reassured that their room will meet IHG’s high standards of cleanliness”. If not, then the property promises to “make it right”.


Technology may provide a keyless, handsfree solution for opening hotel doors, but there is still a solution for those using key cards

Lodging Access Systems, a company that provides thousands of hotels globally with key card solutions through its subsidiaries, RFID Hotel and LAS Hospitality Supply, has acquired the exclusive right and license to manufacture and distribute a patented and proprietary antimicrobial plastic key card to hotels and resorts in the United States. These key cards contain New Antimicrobial Layer (NAML) technology to inhibit the growth and transmission of germs, viruses and dangerous pathogens that thrive on the surfaces of intensely circulated products such as hotel key cards. Antimicrobial agents are added during manufacture of the hotel key card to inhibit up to 99.99% of germ, virus and bacteria regeneration. The effect is long-lasting with no adverse reactions to anyone interacting with the antimicrobial surface.


Data metrics – latest performance insights from STR

  • Canada’s hotel industry recorded steep year-over-year declines in the three key performance metrics during the week commencing 03-May-2020. In comparison with the week commencing 05-May-2019, occupancy fell -73.9% to 17.5%, ADR declined -37.7% to CAD101.47 and RevPAR dropped -83.7% to CAD17.75. Among the major markets, Ottawa saw the largest drop in occupancy (-83.2% to 14.2%), Vancouver registered the steepest decline in ADR (-49.1% to CAD117.50) and Toronto recorded the largest decrease in RevPAR (-91.1% to CAD15.45).
  • The United States of America hotel industry reported modest gains in US hotel occupancy compared with previous weeks, but a similar level of year-over-year decline in the three key performance metrics. In comparison with the week commencing 05-May-2019, occupancy dropped -55.9% to 30.1%, ADR declined -42.1% to USD76.35 and RevPAR fell -74.4% to USD22.95. Aggregate data for the Top 25 Markets showed larger year-over-year declines than the national averages: occupancy (-63.2% to 27.9%), ADR (-49.5% to USD82.68) and RevPAR (-81.4% to USD23.07).

News briefs

  • Accor has entered into a partnership with AXA Partners, AXA’s international entity specialised in assistance services, travel insurance and credit protection. Hotel guests will benefit from AXA’s most recent advances in telemedicine through free access to medical teleconsultations. Guests will also get access to AXA’s extensive medical networks with tens of thousands of vetted medical professionals.
  • The redevelopment of the Continental Hotel in Sorrento, Victoria, will be taken over by Trenerry Consortium Landco Private Limited after it secured the site for a reported AUD14.5 million from Continental Development Private Limited.
  • The European Hotel Managers Association has appealed for help from Governments and Institutions to support the accommodation sector. A formal letter has been sent to the Presidents of the European Commission and of the European Parliament as well as to all Prime Ministers and Tourism Ministers. This is the first time in its over 45 year history that it has felt the need to appeal for institutional support.
  • Mid-priced extended stay hotel brand Extended Stay America is launching the STAY Confident initiative to focus on the health, safety, and comfort of its guests. STAY Confident will build upon its existing housekeeping and hygiene standards at its 634 locations.
  • Imovirtual, Portugal’s property portal has reported substantial drops in rental prices across some of the most sought-after locations. Destinations such as Faro, Madeira and Lisbon have recorded a decrease in property rental price, making the three regions more affordable for short term stays compared to Apr-2019. Year-on-year rates fell -24.14% in Faro in the Algarve; down -8.78% in Madeira and -9.58% in Lisbon.
  • Following early signs of recovery and eased lockdowns after the coronavirus spread in China, Kempinski Hotels says it has now reopened all its hotels in the country. New strict safety and hygiene procedures have been put in place to comply with local government authorities and WHO guidelines to guarantee guests’ and employees’ safety and wellbeing.
  • Whitbread – owner of Premier Inn – has secured planning permission for a new Premier Inn hotel and family restaurant at Willen Lake in Milton Keynes: a scheme which will create 60-70 new jobs and see a multi-million pound investment. The proposals are for a new 120 bedroom Premier Inn hotel together with a 211 cover ‘Cookhouse and Pub’ restaurant overlooking the lake.
  • With the hospitality industry facing unprecedented unpredictability as a result of the ongoing health crisis ProfitSword, a developer of business intelligence and data integration software, has published a detailed guide demonstrating how hoteliers can leverage the latest business intelligence strategies and their organisation’s performance data to safeguard hotel operations and revenue during times of economic hardship. The guide is entitled ‘Staying one step ahead of economic uncertainty with an effective business intelligence strategy’.
  • Steigenberger Hotels & Resorts plans to start reopening its hotels in Germany before the end of May, commencing with The Steigenberger Hotels & Resorts in Bad Homburg, Bad Neuenahr, Bad Pyrmont, Petersberg, Braunschweig, Bremen, Dresden, Düsseldorf, Heringsdorf, Jena, Cologne, Leipzig and Zingst from 25-May-2020 with others following over subsequent months.
  • Hanison Construction Holdings has offered a reported HKD930 million to acquire the Travelodge Central Hollywood Road property in Hong Kong from private equity firm Pamfleet and hotel investment company ICP Limited. The 23 storey, mid-scale hotel has 143-rooms.