The Blue Swan Daily brings you a round up of the latest key hotel news from across the South Pacific.
ibis budget Sydney Airport adds 78 new guestrooms to meet increased demand
In line with Sydney Airport’s record growth and focus on creating a seamless customer experience, ibis budget Sydney Airport has added an additional 78 superior and spacious guest rooms to deliver an even greater offering to customers.
The expansion takes the total number of guest rooms available from 200 to 278, with three guest room categories now on offer. General Manager ibis budget Sydney Airport, Tom Marsic said that expanding the number of guest rooms with a superior offering addresses the strong demand from travellers looking for this type of accommodation with direct access to the terminals.
“Since opening in 2017, we’ve had an incredible response from travellers seeking contemporary and cost-effective accommodation, with the added convenience of being located on the airport precinct in close proximity to the terminals. We understand that after a long flight or during layovers customers are seeking a comfortable space with plenty of room to rest their head and our new expansion directly addresses this demand, enhancing their overall Sydney Airport experience.
ACSI: Passenger satisfaction with hotels drops, hotels ‘deteriorated in almost every aspect’
American Customer Satisfaction Index (ACSI) issued (30-Apr-2019) its travel report for 2018-2019, which found passenger satisfaction with hotels decreased 1.3% to 75/100. ASCI released scores for the following hotels:
- Hilton: Score down 2% to 80/100;
- Marriott: Score down 1% to 80/100;
- JW Marriott: Score of 84/100;
- Hilton Embassy Suites: Score of 83/100;
- Marriott Fairfield Inn and Suites: Score of 83/100;
- Hilton Garden Inn: Score of 82/100;
- Marriott Hotels: Score of 81/100;
- InterContinental Crowne Plaza Hotels and Resorts: Score of 81/100;
- Courtyard by Marriott: Score of 81/100;
- Best Western Premier: Score of 81/100;
- Days Inn: Score of 68/100;
- Econo Lodge: Score of 67/100;
- Super 8: Score of 65/100;
- Motel 6: Score of 63/100.
ACSI noted hotels have “deteriorated in almost every aspect according to guests”, with staff being “less courteous and helpful”, room quality declining and call centre satisfaction dropping 6% to 78/100. ACSI MD David VanAmburg noted the industry is transforming, adding: “If corporate hotels aren’t able to step up, they’re going to continue to slide”.
Sabre Corporation migrates La Quinta by Wyndham to SynXis platform
Sabre Corporation announced (01-May-2019) it completed the migration of La Quinta by Wyndham properties to the Sabre Hospitality Solutions ‘SynXis’ platform. The migration was completed in early Apr-2019. It involved the simultaneous transition of La Quinta’s reservations software and property management system for more than 900 hotels. Sabre will continue to work with Wyndham Hotels & Resorts and other hospitality industry customers to execute the next iteration of the SynXis platform that will include advanced retail, distribution and guest experience capabilities.