Check in! – hotel highlights across EMEA

The Blue Swan Daily brings you a round up of the latest key hotel news from across Europe, Middle East and Africa.


  • Marriott’s smart shower door will record moments of inspiration.
  • Increasing costs dilute marginal revenue gains at UK hotels.
  • One&Only Le Saint Géran in Mauritius reopens after multi million dollar transformation.
  • Meliá Hotels takes to the Toon with new INNSIDE Newcastle.

Marriott’s smart shower door will record moments of inspiration
Guests at Marriott hotels may soon be able to capture moments of inspiration from their stay while taking a shower as the group continues to work to enhance the visitor experience with the use of modern technology. Alongside rocking out to our favourite tunes, we have all had that light bulb moment while mid-clean and nowhere to log the insight. Actually, recent research of over 5,000 international travellers by Marriott Group discovered that over half of business travellers (51%) feel that their best ideas come while showering. This has influenced them to trial a one-of-a-kind technology that allows guests to scribe or sketch their ideas and send it to themselves before they get washed down the drain. The unique experience will be available to guests for two months at the newly redesigned Marriott Hotels Irvine, California, but could spread to other hotels in the future. So how does it work? It is quite simple really, as steam builds up it creates a canvas on the door, guests use their finger to write or draw whatever comes to mind using the steam and touch-sensitive technology built into the shower door then sends the fresh idea to the guest’s email. The Splash of Brilliance shower has already been tested at Marriott’s M Beta hotel in Charlotte, but this will be the first public trial of the technology. Marriott says it will determine any further rollout based on usage, feedback and satisfaction scores from guests staying in the Splash of Brilliance room.

Increasing costs dilute marginal revenue gains at UK hotels
Hotels in the UK maintained their upward trajectory in gross operating profits per room (GOP PAR) growth in Oct-2017, but the marginal gains in revenue were almost entirely wiped out by increasing costs which led to a decline in profit conversion, according to the latest worldwide poll of full-service hotels from HotStats. Its findings show that Hotels in the UK achieved a 2.1% increase in revenue per room (RevPAR) in Oct-2017, to £94.20, which was due to a 2.4% increase in achieved average room rate, to £116.11 and in spite of a 0.3 percentage point decline in room occupancy, to 81.1%. However, the marginal levels of revenue growth in Oct-2017 have been outpaced by increasing costs, leading to a decline in profit conversion across a number of departments. That said, in spite of a 0.4 percentage point increase in Payroll, to 26.6% of total revenue, hotels in the UK recorded a 1.1% increase in GOPPAR to £58.77 in Oct-2017. This is equivalent to a profit conversion of 40.4% of total revenue, a 0.3 percentage point decline, from 40.7% during the same period in 2016.

One&Only Le Saint Géran in Mauritius reopens after multi million dollar transformation
The One&Only Le Saint Géran in Mauritius is aiming to set new standards of ultra-luxury as it reopens following a multi-million dollar transformation. Long hailed as one of iconic luxury retreats in Mauritius, the property retains its exclusive seclusion on its own private peninsula, but now, following a nine-month renovation it has been transformed into a modern facility which its owners say will set “new standards of ultra-luxury in the Indian Ocean and beyond, much like it did when it originally opened in 1975”. The entire resort has been completely transformed, including dynamic new culinary experiences with overwater dining pavilions and theatre style cooking, new playful swimming pools with cabanas, reimagined public spaces, a new spa, Club One, and a range of ultra-modern facilities.  The past nine months have seen a comprehensive redesign process in which the much-loved colonial-style architecture has been preserved whilst a cool, contemporary beach inspired design celebrating Mauritian lifestyle and culture has been introduced. There are 143 new guest rooms and suites with interconnecting configurations for families as well as Villa One – a secluded two-bedroom villa with private infinity-pool and spectacular ocean views. Due to launch in 2018, the resort will boast a collection of private residences for guests wishing to make the resort home. Secluded villas with their own pools will be introduced with a full suite of amenities and resort services for residents to enjoy the Mauritian life. A similar Private Homes concept will also be introduced at One&Only’s new resorts which are currently in development in Montenegro, Greece and Mexico.

Meliá Hotels takes to the Toon with new INNSIDE Newcastle
Meliá Hotels International is to expand its portfolio in the United Kingdom with the arrival of the INNSIDE Newcastle later this decade, adding to its ME London, Meliá White House and INNSIDE Manchester properties already welcoming guests across the country. The new hotel will follow the redevelopment of a vacant office building on the banks of the River Tyne, and will provide guests with exceptional views over the river and its famous landmark. The INNSIDE by Meliá brand is being developed by the company to support the growing ‘bleisure’ hotel trend, offering an alternative for current corporate travellers to urban markets who ultimately seek to combine leisure and work. The new facility in northeast England’s largest city will be configured with 160 rooms and is due for completion in 2019.