New technology allows Finnair to respond to every chat message in fewer than 10 seconds and achieve a 70% resolution rate for online customer service queries

Finnair is renowned as one of the safest, longest-operating and most innovative airlines in the world. And with a complex route network connecting Asia, North…..

Are there are more concerns than benefits to corporate travellers from China Eastern and Japan Airlines’ new JV?

China Eastern Airlines and Japan Airlines plan to apply for a JV covering Japan-China flights, to be implemented in Apr-2019. It is the first JV…..

Airline Insight: Iberia

Each day this year The Blue Swan Daily uses the extensive insights available to CAPA – Centre for Aviation members to deliver a data snapshot on the…..

Airport Insight: Bangalore Kempegowda International Airport

Each day this year The Blue Swan Daily uses the extensive insights available to CAPA – Centre for Aviation members to deliver a data snapshot on the…..

Bitcoin Watch: Ethereum regresses to nine month low, Bitcoin demonstrates some resilience

In a sea of red in global cryptocurrency markets, Btcoin was able to limit its drop in the last 24 hours to around 1%, while…..

Shenzhen Airlines commences operating 737 MAX with Recaro seats

Recaro Aircraft Seating reported (12-Aug-2018) Shenzhen Airlines ordered more than 300 CL5710 business class seats and 5500 BL3530 economy class seats to outfit the 37 Boeing…..

Thai Airways operating loss widens in 2Q2018; USD32m operating profit in 1H2018

Thai Airways reported (10-Aug-2018) the following financial highlights: Three months ended 30-Jun-2018: Total operating revenue: THB47,239 million (USD1477 million), +4.6% year-on-year; Passenger and excess baggage:…..

PAL Group loss before tax narrows in 2Q2018

PAL Group reported (10-Aug-2018) the following financial highlights: Three months ended 30-Jun-2018: Revenue: PHP38,342 million (USD730.3 million), +13.9% year-on-year; Passenger: PHP33,076 million (USD630.0 million), +14.2%;…..

Kunming Airlines joins IATA

Kunming Airlines, via its official Weibo account, announced (09-Aug-2018) it became an official member of IATA. The carrier handled more than 24 million passengers in…..

AirAsia X passengers on new Bangkok-Nagoya route to rejoice with Singapore Airlines seats

Thai AirAsia X is using a newly acquired, low density A330-300 that was previously operated by Singapore Airlines (SIA), to launch daily services to Nagoya…..

IATA: Passenger demand accelerates but freight growth slowdown continues in Jun-2018

Latest monthly metrics from the International Air Transport Association (IATA) for the global passenger and cargo airline market shows a mixed month of  performance from…..