New technology allows Finnair to respond to every chat message in fewer than 10 seconds and achieve a 70% resolution rate for online customer service queries
Finnair is renowned as one of the safest, longest-operating and most innovative airlines in the world. And with a complex route network connecting Asia, North…..
Are there are more concerns than benefits to corporate travellers from China Eastern and Japan Airlines’ new JV?
China Eastern Airlines and Japan Airlines plan to apply for a JV covering Japan-China flights, to be implemented in Apr-2019. It is the first JV…..
In a sea of red in global cryptocurrency markets, Btcoin was able to limit its drop in the last 24 hours to around 1%, while…..
Recaro Aircraft Seating reported (12-Aug-2018) Shenzhen Airlines ordered more than 300 CL5710 business class seats and 5500 BL3530 economy class seats to outfit the 37 Boeing…..
Thai Airways reported (10-Aug-2018) the following financial highlights: Three months ended 30-Jun-2018: Total operating revenue: THB47,239 million (USD1477 million), +4.6% year-on-year; Passenger and excess baggage:…..
PAL Group reported (10-Aug-2018) the following financial highlights: Three months ended 30-Jun-2018: Revenue: PHP38,342 million (USD730.3 million), +13.9% year-on-year; Passenger: PHP33,076 million (USD630.0 million), +14.2%;…..
Thai AirAsia X is using a newly acquired, low density A330-300 that was previously operated by Singapore Airlines (SIA), to launch daily services to Nagoya…..
Latest monthly metrics from the International Air Transport Association (IATA) for the global passenger and cargo airline market shows a mixed month of performance from…..