Is a move to later travel booking a new trend or simply a symptom of the current environment?

We are seeing a clear move to later travel booking, but right now it is unclear if that is a new trend or simply a…..

North American airlines entered 2020 with some of their highest customer satisfaction scores – the core values that drove that fulfilment will be even more important as the industry plots its recovery

“Airlines who make their customer experience a priority will reap the benefits in profits and reputation,” says consumer insights, advisory services and data and analytics…..

The world is starting to open up as countries ease lockdowns – a positive move, but the change still remains negligible against a backdrop of travel restrictions

The world is slowly opening up again, new research from the World Tourism Organization (UNWTO) indicates, with destinations cautiously easing travel restrictions introduced in response…..

Loyalty reboot 2020 – with fewer people travelling companies are going to need to offer plenty of incentives to keep them loyal

The traveller landscape has changed and corporate traveller preferences are also expected to be different in the ‘new normal’. But what will that mean for…..

Is now the time for Economy cabins to finally get the upgrade they deserve?

The passenger experience is a key differentiator used by airlines to attract and retain customers. This is particularly true at the front of aircraft where…..

Is measuring a traveller’s temperature really enough to safeguard air travel’s return? A layered approach is only way to help reduce traveller risk

Regular travellers, especially those that have flown in to Asia would be accustom to the infrared thermometers that use laser beams to check to the…..

The cost of Covid-19 – world’s top 50 hotel brands could lose up to USD14 billion worth of brand value due to the pandemic

The world’s top 50 most valuable hotel brands could lose up to USD14 billion worth of brand value as a result of the Covid-19 pandemic,…..

Is a rejuvenated environment ready for the return of travel? Domestic demand takes the lead, but international desire is on the rise

The current crisis may have created an industry downturn much bigger than many had expected, but it delivers an opportunity for change, a new beginning…..

IATA calls for a layered approach to temporary biosecurity measures and recommends it is adopted by governments around the world

With the Covid-19 curve now starting on the downward slope in many countries, airlines and airports are beginning to look at ways to keep passengers…..

Finding a vaccine for Covid-19 is essential for American travellers – one in three won’t fly internationally and one in four will not stay in a hotel until one is available

A recent survey conducted by Azurite Consulting for Peak Prosperity of some 4500 respondents, (3500 American and 1000 international), concluded that over a third (36%)…..