BLOG: Live from London – insights from the CAPA agenda at the CAPA-ACTE Global Summit

For the second time, CAPA – Centre for Aviation (CAPA) has partnered with the Association of Corporate Travel Executives (ACTE), to bring together CAPA’s Global Aviation Summit and ACTE’s Global Corporate Travel Conference for the industry’s ‘Must Attend’ event of the year.

After opening on Wednesday 11-Oct-2017 with dedicated sessions from ACTE on innovative approaches to the challenges of travel management, The Blue Swan Daily has been following all the key developments as CAPA’s aviation programme was introduced on 12-Oct-2017 and continues through 13-Oct-2017.

Friday 13-Oct-2017

13:30 – CAPA-ACTE London Summit… DONE!

A big thank you to everyone who attend the CAPA-ACTE Global Summit at the Sofitel Hotel at London Heathrow Airport’s Terminal 5 as well as all the sponsors that made it possible from the complete CAPA team. We hope you enjoyed all the insightful discussions whether in attendance in London or from following the blog.

Have a great weekend!

Friday 13-Oct-2017 

12:50 – BA owner IAG interested in failed airline Monarch’s Gatwick slots – CEO

British Airways owner, International Airlines Group (IAG) is interested in the London Gatwick slots of failed airline Monarch after it collapsed last week, its CEO Willie Walsh confirmed to Reuters at the CAPA-ACTE Global Summit this morning, adding that the reduction of capacity was good for the industry.

Friday 13-Oct-2017 

12:40 – Willie Walsh calls Heathrow expansion ‘ridiculous glory project’

A report from TTG Media from this morning’s conversations with International Airlines Group (IAG) CEO Willie Walsh during which he labelled much of the proposed London Heathrow expansion as a “ridiculous glory project”.

Friday 13-Oct-2017 

12:30 – Royal Jordanian eyes operating profit this year – CEO

Coverage from Reuters from their attendance at the CAPA-ACTE Global Summit as Royal Jordanian Airlines president and CEO Stefan Pichler confirms the Middle East carrier expects to make an operating profit this year as it pushes ahead with a turnaround plan.


Friday 13-Oct-2017 

12:20 – Leadership Panel Discussion brings summit to a close

The business of aviation and travel is a core driver of economic growth, social liberalisation, and technological change. It is a global industry impacting citizens of wealthy and developing countries alike. With such a wide audience, it is increasingly incumbent on our industry to also be a “leader in leadership” – by helping people and organisations within the industry adjust, shape and take advantage in the best way possible of the myriad of possibilities.

From setting out bold and visionary goals, helping to define & represent an industry perspective, to steering competing organisations to cooperate for mutual benefit, Chartered Institute of Procurement & Supply (CIPS), group director, Catherine Hill; IAG, CEO, Willie Walsh and oneworld Alliance, CEO, Rob Gurney discuss the challenges of leadership against such a varied and changeable environment.

Friday 13-Oct-2017

12:00 – WATCH our short highlights from day one of the CAPA agenda

Friday 13-Oct-2017

11:40 – More than 90 event News Briefs from Day One available to CAPA members

Here’s a taster of some of the stories now online…

Finnair aims to appeal to ‘young and affluent’ in Beijing, Shanghai
Finnair CCO Juha Järvinen, speaking at the CAPA-ACTE Global Summit, confirmed (12-Oct-2017) the carrier is aiming to appeal to the “young and affluent” in Beijing and Shanghai. Mr Järvinen stated “we need to be relevant to them”, adding he believes China is more advanced than both Europe and the US in mobile technology. He said the customer segment expects to be connected throughout the journey, a factor in the carrier’s decision to roll out WiFi on its entire long haul fleet as of May-2017. As previously reported by CAPA, Finnair also commenced offering Alipay as a payment method for onboard services on Helsinki-Shanghai route since 27-Jan-2017.

Norwegian CEO comments on role of Gatwick in easyJet partnership
Norwegian CEO Bjørn Kjos, speaking at the CAPA-ACTE Global Summit, commented (12-Oct-2017) on the carrier’s recent distribution partnership with easyJet. Mr Kjos noted comments from CAPA – Centre for Aviation executive chairman Peter Harbison, who said the partnership is being facilitated through heavy participation from London Gatwick Airport. Mr Kjos said “the technology is there” and “easily available” for other airports to follow Gatwick with a similar system.

Heathrow catchment within one hour to double in 10 years: CEO
London Heathrow Airport CEO John Holland-Kaye, speaking at the CAPA-ACTE Global Summit, affirmed (12-Oct-2017) Heathrow’s catchment area within one hour will double in the next 10 years, with better access to the West, South and Wales. Mr Holland-Kaye acknowledged Heathrow is lagging competitors in France and the Netherlands in terms of connectivity, with the new scheme aimed at catching up.

Whitaker Airspace: Airlines only 6-8 months away from ‘needing some clarity’ on Brexit
Whitaker Airspace principal and former US FAA deputy administrator Michael Whitaker, speaking at the CAPA-ACTE Global Summit, stated (12-Oct-2017) airlines value certainty and predictability in Brexit negotiations. Mr Whitaker echoed comments by Norton Rose Fulbright partner Emma Giddings, who noted airline ticket sales open around 300 days before an operating a service. Mr Whitaker said airlines are six to eight months away from “needing some certainty” around Brexit as a result. Brexit is planned to enter effect from Mar-2019.

Find out more about our News Briefs and CAPA Membership.

Friday 13-Oct-2017

11:20 – Friday morning content from #ACTECAPAlon

Friday 13-Oct-2017

11:00 – The evolving airline models that are changing the world 

As full service airlines seek to respond to short and long haul low cost operators and to target different market segments, LCCs too are adapting to a new future. Network operations are no longer the preserve of full service airlines alone. Full service airlines are taking LCCs and other models under their wing, new aircraft types are opening up new avenues for smaller city pair operations. As new airline entrants are increasingly enabled to innovate by new aircraft models with expanded range and capacity, the profile of city pair development promises to be transformed. The impacts on connectivity are many and varied, but ultimately there is a great range of added choice for consumers. These changes are already starting to happen, partially accelerated by the need to bypass congested hubs. Equally, as the number of full service airline subsidiaries proliferates, many new strategic issues are raised. The degree of separation between parent and daughter airline is defined by such matters as management and staff partitioning, connectivity, interlining and codesharing, branding – as well as the ability or otherwise to participate in the global alliance based joint ventures.

A panel consisting of Aeromexico, chief revenue officer, Anko van der Werff; Malaysia Airlines, CEO, Peter Bellew; oneworld Alliance, CEO, Rob Gurney; Royal Jordanian Airlines, president & CEO, Stefan Pichler and TAP Portugal, SVP network & revenue management, Elton D’Souza review with moderator Whitaker Airspace, principal, (former deputy administrator, US FAA), Michael Whitaker best (and other) practice, drawing from their own experience and from observing others.

Friday 13-Oct-2017

10:45 – Last call for #BlueSwanDaily selfies

Friday 13-Oct-2017

10:05 – LEVEL brand could deliver BA growth strategy in China

In this morning’s Q&A session, IAG CEO Willie Walsh suggested for the first time that LEVEL could have a role to play supporting network growth out of London. The low cost long haul brand currently flies from Barcelona and is considering between Paris Orly and Rome Fiumicino for its second base, but Mr Walsh does see British Airways’ London Heathrow hub as a future option. “Potentially we could operate LEVEL from London Heathrow, if the price is right,” he says. Later speaking about opportunities to grow in China out of the UK, he acknowledged: “LEVEL could serve these markets.”

Here’s insight from The Blue Swan Daily on LEVEL’s growth plans…

LEVEL up! ‘Next generation long haul’ brand to grow fleet to 30 aircraft by 2022
LEVEL, the recently-launched ‘next generation long haul’ brand from the International Airlines Group (IAG), parent of Aer Lingus, British Airways, Iberia and Vueling, is planning to grow its fleet from just two aircraft to 30 over its first five years of operation. The start-up launched operations on 01-Jun-2017 using two Airbus A330-200s flying from Barcelona to Buenos Aires, Argentina; Los Angeles and Oakland, USA; and Punta Cana, Dominican Republic.

Friday 13-Oct-2017

09:45 – The Chinese traveller roar

ForwardKeys, CEO, Olivier Jager highlights the continued important role the Chinese traveller plays in the industry as the China outbound traveller powerhouse continues its growth. This existing growth has been delivered with just 8.3% of population owning a passport. “The potential here is obviously huge,” he adds.

Friday 13-Oct-2017

09:20 – Willie Walsh: ‘We can’t and won’t develop a  real hub’ at Dublin right now

International Airlines Group (IAG) CEO Willie Walsh has concerns over developments at Dublin Airport, where its Aer Lingus operation is based. He says that before the airport worries about their new runway project they really need to sort their existing infrastructure constraints that are restricting current airline operations. “We can’t and won’t develop a real hub until they sort out the bottlenecks they have today,” he says, noting that aircraft are having to be taxied on and off stands due to limited space. “We have eight Airbus Airbus A321LRs arriving at Aer Lingus that we plan to use across the Atlantic from Dublin,  but only if we can operate them and have a parking stand and don’t need to taxi them in and out each day.”

Here’s insight into the Aer Lingus and Dublin Airport relationship from The Blue Swan Daily

Does Aer Lingus really wish to ‘own’ Dublin Airport’s Terminal 2?
Relations have deteriorated during the last year or so between Ireland’s national carrier Aer Lingus and the daa (Dublin Airport Authority) which owns and operates the country’s international gateway airport (Dublin) as well as Cork Airport. To put it simply, infrastructural growth is coming far too slowly now at Dublin for Aer Lingus’ liking.

Friday 13-Oct-2017

09:00 – Today’s programme starts with a new legend… Willie Walsh

W.hat a way to start this morning’s programme but with an interview with Willie Walsh. The CEO of International Airlines Group (IAG) was officially crowned an industry legend by CAPA last night but now faces an on-stage grilling from CAPA’s executive chairman Peter Harbison.

Friday 13-Oct-2017

08:00 – Miss last night’s CAPA Awards?  Here’s all the details…

Norwegian, Aeromexico and Willie Walsh among CAPA Aviation Excellence Award winners
The 2017 CAPA Aviation Awards for Excellence were held overnight as part of the CAPA-ACTE Global Summit in London. Now in their 15th year, CAPA’s Aviation Awards for Excellence are intended to reward airlines, airports and individuals that are not only successful but have also provided industry strategic leadership in an always changing environment. Award candidates were independently researched and short-listed by CAPA’s global team of analysts for performance over the past 12 months, and vetted by a small panel of independent industry experts.

Friday 13-Oct-2017

07:00 – VIDEO: Willie Walsh humbled by CAPA Legend Award presentation

Willie Walsh’s focused and strategic management style has served him well at the helm of Aer Lingus, British Airways and IAG, of which he was the lead architect. In both 2015 and 2016, IAG achieved a return on invested capital above its estimated cost of capital, giving it the rare distinction among European legacy airline groups of creating economic value for investors.

Last night the Irishman was recognised for his efforts and presented with the CAPA Legend Award at a gala dinner at the CAPA-ACTE Global Summit in London. The  occasional award is given to individuals who have stood out as making a substantial long term difference to the industry in which they work.

The Blue Swan Daily grabbed Willie after the presentation for a few words…

Friday 13-Oct-2017

00:30 – Key insights from the opening day of the CAPA event agenda

CAPA -Centre for Aviation research analyst Andrew Panopoulos has been working away at the side of all of the CAPA sessions producing News Briefs for CAPA Members. Here’s some of the stories now online to subscribers…

CityJet executive chairman and CEO Patrick Byrne, speaking at the CAPA-ACTE Global Summit, stated (12-Oct-2017) Brexit is an “unconceivable folly”. Mr Byrne referred to Brexit as “toxic and divisive”, while UK Government leadership continues to “scramble” instead of hold power as first envisioned. Mr Byrne said many formally in the ‘leave’ campaign are now anti-Brexit. “Brexit is not going to mean everything will be alright”, he said, instead stating it is an “unmitigated disaster”.

BKH Aviation chairman Barry Humphreys, speaking at the CAPA-ACTE Global Summit, urged (12-Oct-2017) for safety issues to be addressed in Brexit negotiations. “The UK is the largest contributor to EASA”, he said, adding the UK’s departure would “be a real setback for everyone”. Mr Humphreys believes it would be “virtually impossible” for UK CAA to replicate what EASA does in the short to medium term. He noted non-EU states Norway and Switzerland are EASA members, and the UK should retain its position at EASA on similar terms. The only hurdle is a “political dogma” by the European Court of Justice, he said.

IATA chief economist Brian Pearce, speaking at the CAPA-ACTE Global Summit, stated (12-Oct-2017) the general consensus is “pretty good shape” for the economy and global travel market. Mr Pearce said the airline industry generally sees a four category, eight year economic cycle, with the industry currently going through a positive eight years. “I’m not going to say that it won’t continue”, Mr Pearce said, however “we need to work at it” to support the positive economic environment.

Virgin Atlantic CEO Craig Kreeger, speaking at the CAPA-ACTE Global Summit, stated (12-Oct-2017) innovation in the airline industry was “evolutionary up to now” and is likely to continue on that path. Mr Kreeger believes innovation will emerge in the form of upgrades. He used Virgin’s WiFi offering as an example, which is moved from using ground based systems to satellite. Mr Kreeger also expects using technology to “change the way customers interact with our airlines”, instead of only “physical product innovation”.

Thursday 12-Oct-2017

23:00 – RECAP: Norwegian, Aeromexico and Willie Walsh among CAPA Aviation Excellence Award winners

The 2017 CAPA Aviation Awards for Excellence were held tonight as part of the CAPA-ACTE Global Summit in London. Norwegian, jetBlue, airBaltic, TAP Portugal and Cobalt Air scooped the airline awards, while Aeromexico CEO Andres Conesa received executive of the year. Amsterdam, Dublin and Pittsburgh airports were also recognised as leaders across three airport categories and IAG’s Willie Walsh received the prestigious CAPA Legends Award (CAPA Hall of Fame).

Thursday 12-Oct-2017

22:00 – AWARDS: CAPA Legend Award

The Legend award is an occasional award given to individuals who have stood out as making a substantial long term difference to the industry in which they work. They display rare talent and people skills, so that not only do they change the external environment, they invariably also generate substantially positive corporate improvements.

The WINNER is… Willie Walsh

CAPA says: “Willie’s focused and strategic management style has served him well at the helm of Aer Lingus, British Airways and IAG, of which he was the lead architect. In both 2015 and 2016, IAG achieved a return on invested capital above its estimated cost of capital, giving it the rare distinction among European legacy airline groups of creating economic value for investors. Like other airlines, its 2016 results were helped by lower fuel prices, but IAG’s strong improvement owes much to Willie Walsh’s determination to stick to his goals, particularly as regards the turnaround of Iberia. IAG was the first among the larger European legacy groups to tackle labour cost restructuring. In addition, its 2013 acquisition of Vueling gave it a strategic advantage over Air France-KLM and Lufthansa in dealing with the short/medium haul threat from LCCs. On long haul, it has eschewed anti-Gulf airline rhetoric with its Qatar Airways partnership, including codeshare, a JV with BA and an equity stake. On the North Atlantic, it is now benefiting from its acquisition of Aer Lingus and its long haul business has also seen the more recent launch of long haul low cost brand LEVEL.

Thursday 12-Oct-2017

21:45 – AWARDS: CAPA Regional Airline of the Year

This award is to the regional airline that has been the biggest standout strategically, has established itself as a leader and demonstrated innovation in the regional aviation sector. (Note that this award is not limited to operators of regional aircraft; it is intended to recognise smaller airlines – fewer than 10 million annual passengers – that either do not operate any long haul services, or only operate limited long haul services.)

The WINNER is… airBaltic

CAPA says: “In 2016 airBaltic completed a multi-year restructuring, increased passenger numbers for the first time in five years, secured a capital increase and a private investor, became the launch customer for the Bombardier CS300 and returned to positive EBIT. It is the biggest airline operating out of the Baltic region, with hubs at Tallinn and Vilnius in addition to its main hub at Riga.”

Thursday 12-Oct-2017

21:40 – AWARDS: CAPA Airline Turnaround of the Year 

This is awarded or an existing airline that has turned around through innovative strategic changes and/or a restructuring exercise.

The WINNER is… TAP Portugal

CAPA says: “After restructuring and investment by new shareholders, TAP Portugal returned to profit in 2016 after two years of losses. It has established a new regional airline subsidiary TAP Express and adopted a new fare structure, contributing to resurgent traffic growth in 2017. Its increased confidence on the global stage is reflecting in its developing partnerships with Azul, jetBlue and Hainan.”

Thursday 12-Oct-2017

21:35 – AWARDS: CAPA Start-up Airline of the Year 

The Start-up of the Year Award is for the past year’s airline start-up that has been the most innovative and had the greatest impact on the industry since launch.

The WINNER is… Cobalt Air

CAPA says: “Launching in mid 2016, Cobalt Air is set to fly more than 800,000 seats in 2017 from two bases in Cyprus to 14 destinations in Europe and the Middle East. Operating an all economy class fleet of leased high density A320 family aircraft, it is already Larnaca’s number two airline by seats. Cobalt Air was quick to exploit the gap left by the exit of Cyprus Airways in this very competitive, leisure-focused market.”

Thursday 12-Oct-2017

21:30 – AWARDS: CAPA Low Cost Airline of the Year 

This is awarded to the low cost or hybrid airline that has been the biggest standout strategically, has established itself as a leader, has been most innovative, and provided a benchmark for others to follow.

The WINNER is… jetBlue Airways

CAPA says: “jetBlue was selected for the successful roll out of its premium product Mint. The performance of Mint has surpassed jetBlue’s expectations, and has raised the bar in how US airlines approach developing premium offerings for the US market. Mint was a tool designed to shore up revenue on key US transcontinental markets. Prior to Mint’s launch, jetBlue’s margins on routes from New York to Los Angeles and San Francisco were below system average. After Mint debuted in those markets, jetBlue posted double digit monthly revenue on those routes. Mint has expanded from JFK to jetBlue’s focus cities of Boston and Fort Lauderdale. During 2018 the airline will offer the Mint product to more than 80 flights per day on up to 20 routes.”

Speaking to The Blue Swan Daily on the sidelines of the awards Peter Harbison, executive chairman of CAPA – Centre for Aviation said: “jetBlue has never been afraid to break the mould of how a hybrid, low cost airline should operate, and Mint is a shining example of the airline’s ability to inject healthy disruption in the US airline market.”

Thursday 12-Oct-2017

21:25 – AWARDS: CAPA Airline of the Year

This award is to the airline that has been the biggest standout strategically during the year, has had the greatest impact on the development of the airline industry, has established itself as a leader, and provided a benchmark for others to follow.

The WINNER is… Norwegian

CAPA says: “Norwegian is among the leaders in the long haul, low cost arena in Europe proving that in terms of demand there is a market among price sensitive business and leisure passengers for the model. Imitation is apparently the best form of flattery and that is clear with the increasing number of airlines now looking to adopt its model of using single aisle aircraft to link trans-Atlantic markets. Through its initiatives, Norwegian has blazed a trail that others are now following. The impact on new North Atlantic city in what was previously considered a mature market has already been remarkable. Sustainable profitability with the rapid growth model is the next challenge, particularly if states continue to wind back regulatory openness. But the fact remains, the North Atlantic in particular will never be the same. And as Norwegian spreads its wings further into Singapore and the Argentine domestic market, the Norwegian brand penetrates even more expansively.”

Thursday 12-Oct-2017

21:00 – What’s harder running an Asian airline or performing in front of your peers?

For Malaysia Airlines CEO Peter Bellew is certainly the second, but the Irishman belted out four classic hits to attendees at tonight’s CAPA Gala Dinner as part of the CAPA-ACTE Global Summit. From Oasis classics ‘Wonderwall’ and ‘Don’t Look Back in Anger’ to ‘Stand By Me’ as an ode to all “aviation industry wives,” Mr Bellew initially surprised and amazed the appreciative crowd. While singing ‘I still Haven’t Found What I’m Looking For,” he quipped that he could no longer genuinely sing the song now he has formalised a deal to add the additional Airbus A330s it has been seeking for almost a year.

Thursday 12-Oct-2017

20:35 – AWARDS: CAPA Airline Executive of the Year

This is awarded to the airline executive who has had the greatest individual influence on the aviation industry, demonstrating outstanding strategic thinking and innovative direction for the growth of their business and the industry.

The WINNER is… Andres Conesa, CEO, Aeromexico

CAPA says: “Mr Conesa was named CEO of Aeromexico in 2005, just as a wave of low cost carriers were establishing themselves in Mexico’s growing aviation market. Since that time, Aeromexico has strengthened its balance sheet and overhauled its fleet to become Mexico’s premier global network airline, and the only Latin American operator offering long haul service to both Europe and Asia. The airline has doubled its international capacity since 2010. Under Mr Conesa’s leadership, Aeromexico has forged a deep relationship with one of North America’s leading airlines, Delta, that culminated in the creation of a joint venture launched in 2017 that will produce millions of dollars annually in synergies for Aeromexico. The joint venture will further distinguish Aeromexico’s network superiority from its Latin American rivals.”

“Aeromexico has laid the foundation to transform Mexico City into a global hub for Latin America with a level of network depth and breadth that raises the competitive stakes for full service airlines operating in the region,” Peter Harbison, executive chairman, Aeromexico told The Blue Swan Daily on the sidelines of the awards.

Thursday 12-Oct-2017

20:25 – AWARDS: CAPA Airport of the Year

This award is for the airport that has been the biggest standout strategically, has established themselves as strategic leaders and done the most to advance the progress of the aviation industry.

The WINNER is… Amsterdam Schiphol Airport

CAPA says: “Amsterdam Schiphol Airport continues to demonstrate how a relatively small country can provide a world-beating hub airport, handling 68 million passengers each year, almost all of them travelling internationally. One of few airports of this size still to employ a single-terminal concept, in conjunction with the six runways it has managed to stay ahead of the growth curve by providing for the increase in low cost passengers. The Schiphol Group will now tackle the future by weaning low cost and charter traffic away to its Lelystad Airport, leaving Schiphol to focus on high value business and long haul passengers in conjunction with its well designed airport city, one of the most economically significant in the world.”

Thursday 12-Oct-2017

20:20 – AWARDS: CAPA Medium Airport of the Year

This award is for the airport that has been the biggest standouts strategically, has established themselves as strategic leaders and done the most to advance the progress of the aviation industry.

The WINNER is… Dublin Airport

CAPA says: “Dublin Airport has become a premier level hub now, one of the fastest growing in Europe, and is competing directly with the major hubs across the continent. A broad range of short and long haul full service and low cost flights are available both to local passengers and those transiting it. It has integrated its US immigration pre-clearance facility successfully and is working towards the implementation of a second runway and associated infrastructure works which will ensure its future prospects.”

Thursday 12-Oct-2017

20:15 – AWARDS: CAPA Regional Airport of the Year

This award is for the regional airport that has been the biggest standout strategically, has established itself as a leader and done the most to advance the progress of the aviation industry. The award is not limited to airports without any long haul or intercontinental services; it is intended to recognise smaller airports – fewer than 10 million annual passengers – that rely primarily on short haul routes, but with aspirations for growth across the board.

The WINNER is… Pittsburgh International Airport

CAPA says: “Pittsburgh International Airport is a copybook definition of how an airport can re-invent itself following the loss of many services of a key hub carrier due to circumstances outside its control by refocusing on point-to-point demand, said CAPA. Working in conjunction with a post-industrial city that has had to make much the same transition with its economy, passenger traffic losses bottomed out in 2013; since then there has been constant growth which may soon touch double digit annual figures. Monthly seat capacity is back over one million for the first time since 2008. A USD1 billion terminal improvement speaks volumes about the outlook.”

Thursday 12-Oct-2017

20:00 – Are you ready for the CAPA Aviation Awards of Excellence?

The CAPA Aviation Awards for Excellence have recognised strategic leadership in the aviation industry since 2002. Initially limited to Asia Pacific and the Middle East, the awards were expanded by CAPA in 2012 to include all regions. This year the Aviation Awards of Excellence are presented at two gala dinners – one for the global industry here in London tonight and one for Asia Pacific in Singapore in November this year.

Thursday 12-Oct-2017

19:40 – Norwegian Air CEO interested in collapsed Monarch’s airport slots

And even more from Reuters from today at the CAPA-ACTE Global Summit in London as Norwegian Air  CEO Bjørn Kjos confirms the airline is interested in slots made available by the collapse of UK leisure carrier Monarch, but warns the process is unclear.

Thursday 12-Oct-2017

19:10 – Hurricanes set Virgin Atlantic back after recent improvements

More from Reuters from today at the CAPA-ACTE Global Summit in London as Flybe CEO Christine Ourmières-Widener reveals the airline sees the recent high-profile cancellations by Ryanair after a rostering failure as a chance for it to boost its own brand.

Thursday 12-Oct-2017

19:00 – Hurricanes set Virgin Atlantic back after recent improvements

Further coverage from Reuters from today at the CAPA-ACTE Global Summit in London as Virgin Atlantic CEO Craig Kreeger reveals the disruption to flights from recent hurricanes has set back a recovery at airline.

Thursday 12-Oct-2017

18:30 – Countdown to tonight’s Awards for Excellence begins 

A lively day of debate comes to an end with the closure of today’s formal agenda, although we will back in a couple of hours with all the news from tonight’s Awards for Excellence during the CAPA Gala Dinner.  There will be ten awards presented tonight comprising CAPA Regional Airport of the Year, CAPA Medium Airport of the Year, CAPA Airport of the Year,   CAPA Airline Executive of the Year,   CAPA Airline of the Year , CAPA Low Cost Airline of the Year , CAPA Start-up of the Year, CAPA Airline Turnaround of the Year ,  CAPA Regional Airline of the Year  and the CAPA Legend Award. Who do you think should win? Tweet us using the #ACTECAPAlon hashtag. 

Thursday 12-Oct-2017

17:40 – Tweets from #ACTECAPAlon

Thursday 12-Oct-2017

17:25 – The distribution state of play with NDC, rich content, airline/GDS dynamics  

The introduction of an industry standard platform, IATA’s NDC, is only one of the factors in play as airlines seek to prepare for an uncertain distribution future. Several airlines are adopting new approaches to the conventional GDS distribution process. To some extent these are steps into the unknown, but failure to seek to adapt for future needs is probably even riskier. The result is a great deal of experimentation and disruption. For intermediaries the picture is confusing and sometimes alarming, as uncertainty and confused messages become standard. Can airlines individually move to new platforms; and does the NDC offer a viable option?

Farelogix, CEO, Jim Davidson; Finnair, CCO, Juha Järvinen; IATA, director new distribution capability program, Yanik Hoyles; Malaysia Airlines, CEO, Peter Bellew and Travelport, global head of product & marketing, air commerce, Ian Heywood discuss with Gray Dawes Group, head of technology, David Chappell how airlines are responding, how they should respond and where intermediaries fit into the picture as the scenes shift.

Thursday 12-Oct-2017

17:05 – Evolution, not disruption: the API economy

Travelport’s global head of product and marketing, air commerce, Ian Heywood says API distribution is increasingly important to airlines. He once again raises the question of NDC and the fact we continue to talk about the “end game” and not the “long journey” traditional airlines need to take to get to this position.

Thursday 12-Oct-2017

16:55 – Time running out for airlines as Brexit talks hit impasse

A great write up from Alistair Smout and Victoria Bryan from Reuters using content from today’s sessions at the CAPA-ACTE Global Summit in London.

Thursday 12-Oct-2017

16:45 – “There shouldn’t be any barriers. We should have affordable fares for everybody”

Norwegian’s CEO Bjørn Kjos and CAPA – Centre for Aviation executive chairman Peter Harbison talk short haul, long haul, flight connections, the airport role in supporting connections, the state of the industry, innovation, blurring of the lines between legacy and low cost airlines, the performance of narrowbodies across the Atlantic, airport selections in the US market, Argentina the “hidden jewel” for the airline sector and more.

Here’s some quotes from the airline boss…

“If you can provide flights at a low enough price, people will always want to fly.”

“We will have pilotless aircraft. It is just a matter of time. I think it will come in the cargo business first.”

“Consolidation is difficult. It is a lot of hassle and can take your focus away from the business.”

“Argentina is a hidden jewel & fantastic. There’s a huge opportunity to replace domestic buses with affordable flights.”

Thursday 12-Oct-2017

16:35 – Latest tweets via #ACTECAPAlon

Thursday 12-Oct-2017

16:15 – Norwegian’s on time arrival

The team from low cost carrier Norwegian have arrived at the CAPA-ACTE Global Summit. The airline’s CEO, Bjørn Kjos will be making a keynote address to a packed audience in just 15 minutes.

Thursday 12-Oct-2017

16:00 – Is technology running amok: what impact will recent innovations have on airline retailing? 

A host of new apps and techniques are being developed across the spectrum of retailing, payments and generally controlling customer behaviour – or at least offering an array of attractive alternatives. These increasingly include Artificial Intelligence and chatbots, in ways that transform one-on-one communication with customers. Typically they do not cover the range of conventional distribution, but the sheer number of new ideas and applications in this area is starting to change the shape of the relationship between airline and traveller. Then there are the online retail behemoths like Google, Amazon, Facebook, along with Airbnb and others rapidly accumulating massive data sets and the ability to use them to target buyers more effectively. Amadeus IT Group, strategic marketing director, Robert Sinclair-Barnes; CarTrawler, CTO, Bobby Healy and Skyscanner, CEO & co-founder, Gareth Williams review the main non-airline and airline innovations in the sector and how “outside” players will change the rules of the game with Mezi, VP travel strategy & partnerships, Johnny Thorsen.

Thursday 12-Oct-2017

15:45 – More recent insights from The Blue Swan Daily

Business travellers are confident emerging tech will improve travel experience
The 4th edition of Egencia’s Business Travel and Technology Survey has revealed surprising differences in the perceptions and confidence levels of global business travellers on the impact of emerging technologies such as artificial intelligence (AI) and virtual reality (VR) on corporate travel.

Aer Lingus continues trans-Atlantic expansion and adds Philadelphia to its Dublin departure board
Irish carrier Aer Lingus is delivering on its promise to further build connectivity between Europe and North America with the announcement of a record trans-Atlantic network for summer 2018, including a brand new route to Philadelphia. The growth is built on the back of an investment from parent company International Airlines Group (IAG) in new aircraft: four new long haul aircraft have already enabled new routes to Hartford, Los Angeles, Miami and Newark over the past 24 months.

Aviation sector could become leading light in delivering on global sustainability agenda
Global aviation is a driver of sustainable development, bringing together people, businesses and communities and supporting trade and tourism. In fact, safe, reliable, efficient and cost-effective air transport is an essential component of a broader mobility strategy to help achieve the United Nations 2030 Agenda for Sustainable Development.

INSIGHT: Route opportunities and fleet developments… what does the collapse of Monarch Airlines mean from a network perspective?
Despite serving more than 120 routes from the UK, Monarch Airlines held a monopoly on just 13 of them, with Birmingham Airport having the largest exposure in terms of lost markets to the airline’s collapse at the start of this week, The Blue Swan Daily analysis shows. In terms of destinations the Croatian capital Zagreb has now lost connectivity on two routes to the UK, while Gibraltar has lost its largest airline customer. A study of the leisure airline’s summer 2017 schedule also highlights how intense the competition has been in some of the airline’s busiest markets, including one route from Manchester which is served by eight other airlines.

Thursday 12-Oct-2017

15:15 – Bobby Healy of CarTrawler: “Google has taken off as airlines have given them the information to put them ahead of better competitors”

Research of google searches for select hardware products shows that most of the time, the leading ad atop search results was for products sold by Google or companies owned by Google parent Alphabet. “Google and its sister companies appeared in the most prominent spot in 91% of 25,000 recent searches related to such items. In 43% of the searches, the top two ads both were for Google-related products,” says Mr Healy. Therefore, airlines need to be better aware of the growing influence of third party data and sales platforms. “Google currently makes $16 per online airline booking [and] airlines willingly give them product and fares in real time. If you think that paying $5 or $6 per GDS booking currently is expensive wait until you are paying google $50 per booking in the future,” he says.

Thursday 12-Oct-2017

15:10 – Google monopoly is real threat to airline distribution

The world is facing an increasing threat from Google, and the technology giant’s monopoly position across multiple markets which could change the face of travel forever more. “Google is bad for the industry and bad for travel distribution,” says Bobby Healy, chief technology officer at Dublin-based CarTrawler, suggesting that its power could “wipe out” review and metasearch sites.

Thursday 12-Oct-2017

14:55 – Look East: Chinese customers are the ultimate mobile customers

In his keynote address Skyscanner, CEO & co-founder, Gareth Williams advises delegates to look east and learn from China about the future of technology. “They are the ultimate mobile customers,” he says.

Thursday 12-Oct-2017

14:45 – Does cash remain relevant and are we ready for a cashless world?

The world is moving from cash to cashless, physical cards to virtual cards and the impact to our industry and its travellers is massive. There are already many examples of a significant step change in eliminating cash from the payments process in many countries. At each stage in the process the big question remains what is replacing cash, and how will it likely impact the travel ecosystem end to end. Are we ready?

Thursday 12-Oct-2017

14:30 – Surfing a tsunami of change in the travel sector

Blockchain, Bitcoin, Apple Pay are just the tip of the iceberg of a monetary motion that is changing the world of payments.  What will our world will be like five years from now, relative to payments for travel and what should we be doing today in order to prepare? Barclaycard, head of travel, hospitality & leisure, David Bell; Travelport, head of global sales, payments, John Harris; and UATP, president, CEO & chairman, UATP, Ralph Kaiser share their views with Troovo, CEO (and President of ACTE), Kurt Knackstedt.

Thursday 12-Oct-2017

14:20 – Will we actually see a new runway at Heathrow Airport?

While John Holland-Kaye, CEO of London Heathrow Airport naturally says the airport is “fully behind” delivering the new Runway project within the next decade, many others are not so positive, including bmi regional, CCO, Jochen Schnadt. He says: “Myself and most of us here will be retired before that happens”.

Here’s a The Blue Swan Daily insight from earlier this year…

Playing the political game: will we ever see a third runway at Heathrow Airport?
The growth of UK airport capacity has for a long time been a major vote swinger for political parties in the UK and has seriously hampered efforts to deliver much-needed additional capacity into the London and southeast England area.

Thursday 12-Oct-2017

14:00 – Aviation infrastructure – adding new facilities against enormous odds 

It is a popular refrain that there has been no new runway added in the UK since WWII – although many unused and underused airports have been reactivated. Across the world, similar stories abound – it has taken Sydney nearly 50 years to decide to build a new airport – although major exceptions like China, the Gulf, Turkey and Mexico do exist. Following the interminable process leading up to a decision to add a new runway at Heathrow Airport, the next step is actually to navigate the many hurdles involved in actually building it.

Manoeuvring a way through the various needs of the stakeholders is a delicate business and not everyone is ever happy as bmi Regional, CCO, Jochen Schnadt; European Commission, aviation director, Filip Cornelis; IATA, regional VP, Europe, Rafael Schvartzman and Heathrow Airport, CEO, John Holland-Kaye highlight to delegates in session moderated by  PricewaterhouseCoopers, global aviation leader & partner, Michael Burns.

Thursday 12-Oct-2017

13:45 – Heathrow’s sustainable strategy – via #ACTECAPAlon

Thursday 12-Oct-2017

13:45 – Heathrow’s vision ‘to give passengers the best airport service in the world’

In a keynote address John Holland-Kaye, CEO of London’s Heathrow Airport, says there remains challenges to deliver the right infrastructure, but a decade of work has now turned the airport from a “spider’s web of infrastructure” into a sustainable gateway.  “We have pretty much had to rebuild the airport over the past ten years,” he says to deliver on the passenger experience and support a vision “to give passengers the best airport service in the world”.

Here’s more from the airport boss….

“It is clear the historic Heathrow Airport was not fit for purpose.”

“Managing infrastructure improvements has been like changing a tire while driving 70 mph.”

“We have gone down from five terminals to four and will continue to bring that down.”

“Our opposition believe a good airport is a closed airport.”

Thursday 12-Oct-2017

13:30 – Swanning around with our #BlueSwanDaily selfies

Delegates at the CAPA-ACTE Global Summit are joining the fun and taking selfies with our inflatable swan. Make sure you take your own image and post it on your social media channels with the #BlueSwanDaily hashtag to be in with the chance to win an exclusive prize.

Thursday 12-Oct-2017

13:00 – Key quotes on Brexit

“If this happened in my country, Ireland, we would have gone for a best of three!”
Pat Byrne, executive chairman and CEO, CityJet

Brexit will deliver a short term blip, but won’t be a disaster.”
Rigas Doganis, chairman, European Aviation Club

“We are the tail, Brexit is the dog and it is a very large dog”
Michael Whitaker, principal (former deputy administrator, US FAA), Whitaker Airspace 

“We are all believing that big lie that it will workout in the end.”
Pat Byrne, executive chairman and CEO, CityJet

“The UK has to remain in EASA as part of any Brexit strategy.  That will be key to its future strategy.”
Barry Humphreys CBE, chairman, BKH Aviation

Thursday 12-Oct-2017

12:30 – Catch up with latest insights from The Blue Swan Daily

FlyLolo plans to use school holiday pricing peaks to help it undercut no-frills rivals
A UK virtual airline believes it has the right Unique Selling Point (USP) to enable it to exist in one of Europe’s most competitive aviation markets. While intense competition between the UK and the Mediterranean may have ultimately brought down the Monarchy in the UK by playing the deciding hand in the collapse of Monarch Airlines, previously the longest serving leisure brand in the country, FlyLolo believes it has the right model to succeed.

Qatar Airways regional woes bring enhanced direct Doha connectivity for five European cities
As the ongoing Qatar Blockade now enters its fourth month, Qatar Airways has revealed plans to deploy additional single-aisle capacity into the European market from the forthcoming winter schedule as it continues to juggle its fleet inventory to its best advantage. The suspension of all air connectivity between Qatar and Bahrain, Egypt, Saudi Arabia and the United Arab Emirates (UAE) from the start of June has notably impacted Qatar Airways and its activity from its Hamad International Airport hub in Doha.

The number of airports with more than 40 million annual passengers more than doubles in 10 years
Airports Council International (ACI) reports that the number of airports with an accumulated passenger throughput volume of more than 40 million passengers per annum increased from 18 in 2006 to 46 in 2016. These 46 what it calls ‘mega-hubs’ (though they may not actually be bone fide hubs) saw a 5.5% year-on-year increase in passenger throughput in 2016. In contrast ACI notes that many smaller airports with less than one million passengers per annum (27%) “have either stagnated or experienced a reduction in nonstop destinations between cities” between 2006 and 2016.

Thursday 12-Oct-2017

12:00 – The Brexit debate – via #ACTECAPAlon

Thursday 12-Oct-2017

11:45 – Will we start to see Virgin Atlantic crews on Delta Air Lines flights?

As part of a previous relationship, Virgin Atlantic placed its crews on another flag carrier’s aircraft. Craig Kreeger, CEO of the airline, now says that its joint venture with Delta Air Lines will will be the first ‘truly seamless’ flight experience. Does that mean we could see Virgin crews on the US carriers’ trans-Atlantic flights? Here’s what he said…

Virgin Atlantic CEO Craig Kreeger, speaking at the CAPA-ACTE Global Summit, confirmed (12-Oct-2017) discussions with Delta Air Lines regarding interchanging crew on each carrier’s aircraft. Mr Kreeger said the interchangeable crew is likely “at some point”, however added “maybe we’ll have to announce that on some other day”.

This is one of a number of news briefs from the event available to CAPA members. Find out more about the benefits of a CAPA Membership.

Thursday 12-Oct-2017

11:30 – THE NORTH ATLANTIC OPEN SKIES AGREEMENT: Renegotiating the North Atlantic multilateral post-Brexit. Will unions try to wind back the liberal terms?

Will unions intervene to wind back key provisions of the North Atlantic? It is not only UK-Europe that is deeply affected by Brexit, but also the position of the UK in a multilateral agreement that binds the UK-EU in the context of the North American open skies. This implies the need to rework the terms of the multilateral agreement – either to include or to exclude the UK, with accompanying need for replacement bilateral agreements between the relevant parties.  This alone is complex. But the history of the original negotiations also revolved greatly around the more liberal approach adopted by the UK as compared with some of the more powerful EU member states.  Can this maze of agreements be negotiated, while keeping the liberalised multilateral terms in place? For example will the various airline unions, vigilant to maintain their respective philosophical positions, seek to claw back some of the more liberal provisions?

With such a challenging process in prospect, what is being done now and what is likely to be the outcome once the UK leaves the EU? Air Line Pilots Association, international senior attorney, Russell Bailey; British Airline Pilots Association (BALPA), general secretary, Brian Strutton; Whitaker Airspace, principal, (former deputy administrator, US FAA), Michael Whitaker look in depth at these aspects of the Brexit conundrum with consultant John Byerly.

Thursday 12-Oct-2017

11:15 – The Brexit debate – via #ACTECAPAlon

Thursday 12-Oct-2017

11:00 – Richard Branson: Brexit may not happen because the people who voted for it keep dying

As we are debating Brexit at the CAPA-ACTE Global Summit, Sir Richard Branson has shared his own views on the subject. The Independent reports that Brexit may not happen as the “older generation” that voted leave is dying off, according to Richard Branson.  The Virgin Group founder said he believed a second referendum will eventually take place, which will see the British people “absolutely” vote to remain.  The 67-year-old called Brexit the “saddest thing” that ever happened to Great Britain, but said he believes the UK will rejoin the bloc.

Thursday 12-Oct-2017

10:40 – THE EU SINGLE AVIATION MARKET: Brexit will be a disaster for UK airlines? The Great Debate 

After years of operating – highly successfully – within the single skies of Europe, UK-registered airlines are imminently threatened by the prospect of withdrawal of their freedom to operate without restriction throughout the EU. Moreover there are several European airlines that would relish the thought of these aggressive competitors being excluded from their home markets. Reversion to the need to negotiate individual bilateral agreements with each EU country would almost certainly be highly disruptive and potentially lead to much more restrictive operating conditions.  Despite there being so much at stake for UK-registered airlines (and, by extension possibly Irish registered airlines), there is little to suggest the UK government is treating the airline industry with any level of priority. It has bigger issues to address.  On the other hand, these issues may be resolved with a pragmatic approach on all sides. This Great Debate will look at all sides of the UK-Europe issue.

BKH Aviation, chairman, Barry Humphreys CBE, CityJet, executive chairman & CEO, Patrick Byrne; European Aviation Club, chairman, Rigas Doganis and Norton Rose Fulbright, Partner, Emma Giddings join consultant, John Byerly on stage to discuss the implications for Britain under the North Atlantic multilateral agreement, where the UK may need to renegotiate its status on a bilateral basis.

Thursday 12-Oct-2017

10:30 – A welcome refreshment break after a busy opening session

ACTE and CAPA delegates are taking the opportunity to network at the Sofitel at Heathrow’s Terminal 5 in London as the first session comes to an end. It feels right to be talking about aviation and travel at one of the world’s busiest gateways.

Thursday 12-Oct-2017

10:10 – #ACTECAPAlon feedback and insights from panel discussion

Thursday 12-Oct-2017

10:00 – Can airlines deliver what corporates want?

What are the key ingredients in matching product with market needs? In today’s online world, a seemingly inevitable pricing race to the bottom often characterises airline strategy. Pricing is frequently the most prominent feature for consumers and, for airlines cost reduction is continually a strategy driver. This makes catering to the corporate and business traveller a challenging proposition. How good are the airlines at meeting these challenges? Can they do better?

Finnair, CCO, Juha Järvinen; Flybe, CEO, Christine Ourmières-Widener; PricewaterhouseCoopers, senior director, travel & meetings and Treasurer of ACTE Board of Directors, Lori O’Connell and Virgin Atlantic, CEO, Craig Kreeger provide some of the answers to CAPA – Centre for Aviation, executive chairman, Peter Harbison.

Thursday 12-Oct-2017

09:50 – Virgin Atlantic’s innovative streak – delegates share CEO’s insights

Thursday 12-Oct-2017

09:40 – Virgin Atlantic: Air France-KLM relationship may help in improving network coverage

As Craig Kreeger, CEO, Virgin Atlantic speaks about innovation, take a read of the latest CAPA insights into the UK carrier’s recent change in ownership…

Virgin Atlantic: Air France-KLM relationship may help in improving network coverage
As Virgin Atlantic looks forward to moving into the next stage of its development, this CAPA report analyses its network route by route. Virgin’s network is dominated by routes across the Atlantic, which account for 83% of its seats and 23 of its 29 routes. Virgin’s seat share is low at its four UK bases, the biggest being London Heathrow. Moreover, its network is highly competitive, with only two monopoly routes and only eight where it is the number one operator by seats. British Airways competes with Virgin on 21 of its 29 routes operated in the week of 2-Oct-2017, but Virgin also faces competition from LCC Norwegian and the leisure airlines Thomas Cook and Thomson (data source: OAG). This analysis suggests that Virgin’s network looks brittle, but its new relationship with Air France-KLM may help it to spread its wings a little wider.

Thursday 12-Oct-2017

09:30 – The future of flying – people centric innovation

Thursday 12-Oct-2017

09:20 – Peter Harbison: “Long haul low cost carriers are here to stay”

Peter Harbison, executive director, CAPA – Centre for Aviation notes that just as the low cost carriers (LCCs) reshaped short haul long haul low cost carriers (LHLCCs) are driving full service airline change. In the same way they are each evolving to look more alike, he says using Norwegian partnering with easyJet to connect traffic as an example, while full service airlines are moving to adopt LHLCC subsidiaries of their own.

Thursday 12-Oct-2017

09:10 – Updates from #ACTECAPAlon

Thursday 12-Oct-2017

09:00 – Passenger growth continue at ‘slower pace’ while cargo demand may be near cyclical peak

As Brian Pearce, chief economist IATA speaks, take a read of the latest traffic insights from IATA on The Blue Swan Daily…

IATA predicts passenger growth to continue at ‘slower pace’
Latest global passenger traffic statistics from the International Air Transport Association (IATA) for Aug-2017 show that demand (measured in total revenue passenger kilometres or RPKs) climbed 7.2% compared to the year-ago period. At the same time, the upward trend in seasonally-adjusted traffic has eased from that seen at the end of 2016. August capacity (available seat kilometres or ASKs) increased by 6.3%, and load factor climbed 0.7 percentage points to 84.5%, which was just below the record for the month set in 2015.

Air cargo demand continues to rise, but peak of cyclical growth may be near
Latest monthly figures released by the International Air Transport Association (IATA) for global air freight markets shows that demand, measured in freight tonne kilometers (FTKs), increased by 12.1% in August 2017, compared to the same period a year ago. This was the fifth time in six months of double-digit gains on the previous year’s performance. Demand is growing at exceptional speed when compared to the five-year average growth rate of 4.4%.

Thursday 12-Oct-2017

08:50 – Creeping protectionism and debt overhang challenges future growth, warns IATA Chief Economist

Brian Pearce, chief economist at IATA says that the rise of globalisation has at least “paused” due to a rise in populist pressures on the economy. Whether in Spain, Germany or the UK feelings have changed. “The world has changed,” he says. But, what actually are the evolving trends and risks shaping the outlook for air travel, tourism and the airline industry? Mr Pearce says growth has been spread by large exchange rate shifts that have given fillips to Europe and Brazil. “The big drags from recessions in emerging economies like Russia and Brazil are coming to an end,” he says and that things are “positive” about a “widening and strengthening global economy”.

Thursday 12-Oct-2017

08:40 – The shifting ideals for the modern business traveller

Nowadays “people want to see travel policies before they join the company,” such has been the shifting attitudes of the modern business traveller,” says Greeley Koch, executive director of ACTE.

Thursday 12-Oct-2017

08:30 – Chairman’s welcome opens day’s summit programme

CAPA – Centre for Aviation, executive chairman, Peter Harbison and ACTE, president, Kurt Knackstedt share the stage to open today’s activities.

Thursday 12-Oct-2017

08:10 – Twitter Update – #ACTECAPAlon

CAPA’s Koala is proving popular with at least one delegate this morning…

07:00 – The calm before the storm

It is just over an hour until the formal agenda starts on day two of the CAPA-ACTE Global Summit at the Sofitel Hotel at London’s Heathrow Airport and all is quiet in the networking areas, although the CAPA team have been beavering away for a couple of hours ensuring a smooth delivery of today’s programme.

Wednesday 11-Oct-2017

23:00 – Looking ahead to tomorrow’s dynamic line-up of speakers

A full day of keynotes and discussions are in store tomorrow with events kicking-off at 08:30 with a welcome from joint hosts Peter Harbison, executive chairman of CAPA and Kurt Knackstedt, president of ACTE. Tomorrow’s sessions include not-to-be-missed keynote addresses from Jason Geall, vice president and general manager UK, American Express GBT;  Craig Kreeger, CEO, Virgin Atlantic Airways; Brian Pearce, chief economist, IATA; Gareth Williams, CEO & co-founder, Skyscanner, Bobby Healy, CTO, CarTrawler; Ian Heywood, global head of product and marketing, Travelport; and Bjørn Kjos, CEO, Norwegian.

Wednesday 11-Oct-2017

22:00 – How can we make corporate travel more seamless and straightforward?

The value which travel management provides to a company is increasingly measured in optimised processes and cross-department collaboration. At the same time, realising the full potential of an integrated managed travel programme is a challenge. The question is how can we make corporate travel more seamless and straightforward?


Simplification a key priority for travel managers, but roadblocks to execution persist
With new technology proliferating and business traveller needs and expectations evolving, travel managers are struggling to manage complex, multi-layered travel programmes. According to new research from the Association of Corporate Travel Executives (ACTE), underwritten by HRS, travel managers recognise this challenge and understand that simplifying their programmes could yield benefits—but simplification initiatives face competing priorities.

Wednesday 11-Oct-2017

21:00 – There’s a new bird in town – The Blue Swan Daily

If delegates at the CAPA-ACTE Global Summit were not aware about The Blue Swan Daily before the event they certainly will be by Friday lunchtime. If you want to keep up with the latest aviation and travel industry developments around the world then make sure you visit The Blue Swan Daily and take a look around at the coverage. It is designed to fill a need for informed opinion and news for anyone interested in travel and tourism – that just about covers everyone!

Wednesday 11-Oct-2017

19:30 – A champagne moment for delegates

Thanks to all the delegates that joined the CAPA team for early evening drinks at the Perrier Jouet Champagne Bar at the Sofitel tonight. It was great to catch up with many old friends… and the Champagne wasn’t bad either!

Wednesday 11-Oct-2017

18:00 – Tweets from today

Here are just some of the social media posts from today at the CAPA-ACTE Global Summit. Make sure you post your activities and insights from the day on your own social chances remembering to use the #ACTECAPAlon hashtag.

Wednesday 11-Oct-2017

17:00 – Delivering insights on all the industry’s key talking points

For almost 30 years CAPA – Centre for Aviation has been delivering market intelligence, research and data solutions that support strategic decision-making at hundreds of the most recognised organisations in global aviation. Its unrivalled reputation for independence and integrity underpins the commitment of a global team of experts who deliver a wealth of insightful analysis on the latest developments and trends affecting commercial aviation.

Here are just some of the recent insights available to CAPA members…

Wednesday 11-Oct-2017

10:00 –  ACTE afternoon programme kick-starts summit agenda

Dedicated sessions from ACTE on innovative approaches to the challenges of travel management will provide insights to delegates on the opening afternoon of the CAPA-ACTE Global Summit at the Sofitel Hotel and London Heathrow’s Terminal 5.

Wednesday 11-Oct-2017

09:00 – Black Cab Coffee Co add theatre to the art of coffee, with a little support from oneworld 

If you are in need of a wake-up call in the morning or a little stimulation during the day than grab a taxi.  But this is not just any taxi, but a Black Cab Coffee coffee taxi. The company is the brainchild of Graham Buck & Emmy Osman. It began brewing four years ago when the couple converted their first black cab to serve coffee with the simple vision of adding theatre to the art of coffee making by using an iconic symbol of London to serve the hot beverage. Make sure you pop by during the event and sample the show.

Wednesday 11-Oct-2017

08:00 – Mind the gap! – Close to 700 delegates from 45 countries expected

For the second time, CAPA – Centre for Aviation (CAPA) has partnered with the Association of Corporate Travel Executives (ACTE), to bring together CAPA’s Global Aviation Summit and ACTE’s Global Corporate Travel Conference for the industry’s ‘Must Attend’ event of the year.

Wednesday 11-Oct-2017

07:00 – Behind the scenes in the build up

Work has been going behind the scenes to make sure everything is prepared ready for the opening of the CAPA-ACTE Global Summit. The CAPA team have been on site for the last couple of days making sure everything is on order.