APEX CEO: US legacy airlines ‘set a very high bar’ in passenger experience

    Airline Passenger Experience Association (APEX) CEO Joe Leader, speaking on CAPA TV, commented (05-Jun-2018) on the US market, stating: “You see airlines like Delta bringing the best of the best passenger experience forward and setting a very high bar”. Mr Leader noted Delta Air Lines CEO Ed Bastian mentioned “they really do not want ultra low cost carrier customers… they prefer to focus on passengers that know what value is in their passenger experience”.