Amadeus: Malaysia Airlines takes digital transformation to next level with flight booking chatbot

    Malaysia Airlines and Amadeus announced (28-Sep-2018) an expanded agreement with the launch of MHchat, a new feature which helps travellers book flights and pay through Facebook Messenger. Under the expanded digital transformation focus, Malaysia Airlines’ customers can use MHchat to look up flights or ask a question related to a booking on Facebook Messenger. It will then search, locate, and push offers or information using artificial intelligence. Travellers can also complete a transaction, make a secure payment, and receive their travel itinerary all within the same app.