Airline Customer Advocate releases annual report of airline customer complaints

Airline Customer Advocate Australia released (Jun-2017) its annual report for 2016, highlighting the volume of complaints received by carriers in Australia. According to the report, Tigerair received the most complaints at 39.1 per million, followed by Virgin Australia, Jetstar and Qantas. Tigerair stated 0.0035% of all passengers it flew in 2016 complained to the ombudsman, which was "extremely low" compared to other industries. [more - original PR]