Air New Zealand issues record number of travel bans for disruptive pax behaviour in 2019

    Air New Zealand issued (19-Dec-2019) a record number of warning letters and travel bans to customers in 2019. Chief operational integrity and standards officer David Morgan commented: “Sadly, we have seen an increase in the number of customers behaving inappropriately to each other or toward our staff… we have issued 15% more warning letters to customers this year and seen a 60% lift in the number of customers who have been banned from travel on the airline for between one and five years”.