American Customer Satisfaction Index (ACSI) issued (30-Apr-2019) its travel report for 2018-2019, which reported passenger satisfaction with the following items:
- Mobile apps: 82/100;
- Ease of check in: 82/100;
- Boarding experience: 79/100;
- Call centre satisfaction: 78/100;
- Flight schedule ranges: 77/100;
- Cabin cleanliness: 78/100;
- Availability/size overhead storage: 73/100
- Complimentary/premium purchased food: 73/100;
- Inflight entertainment: 71/100;
- Seat comfort: 69/100, "limited leg room" causing passengers to be unhappy. [more - original PR]